I faced this error during the switchover in 19c version:
Make sure:
1- Have the correct services statically registered.
2- Configure the local_listener as below in both primary and standby servers:
alter system set local_listener='(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=primary)(PORT=1521)))' scope=both;
alter system set local_listener='(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=standby)(PORT=1521)))' scope=both;
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